At The Great Brandz, we aim to provide quality products and a smooth shopping experience. Please read this policy carefully before placing an order.

Order Processing & Shipping

• All orders are processed immediately after confirmation.
• Products may be shipped from international warehouses (including China and other locations).
• Delivery time may vary depending on destination and customs clearance.
• Once an order is processed or shipped, it cannot be cancelled or changed.

Cancellations & Refunds

• Orders cannot be cancelled once they are confirmed or processed.
• We do not offer refunds for change of mind or incorrect expectations after shipping.
• Refunds are only applicable in the following cases:
  
  • Wrong item delivered
  • Damaged or defective item received (must be reported within 48 hours of delivery)

Exchange Policy

• Items can be exchanged within 7 days of delivery (based on courier records).
• Items must be unused, unwashed, and in original packaging with all tags intact.
• Exchanges are only available for size or color, subject to availability.
• Sale or clearance items are not eligible for exchange.
• Innerwear, socks, and personal-use items are non-exchangeable due to hygiene reasons.
• Shipping charges (if any) are non-refundable.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
• Provide your order number and clear photo/video proof.
• Once verified, we will arrange a replacement or exchange at no extra cost.
• Claims after 48 hours may not be accepted.

Important Note

By placing an order, the customer agrees to:

• Our shipping and delivery timelines
• International shipping process
• No cancellation or refund after order processing or shipment

Contact Us

For any support or exchange requests: info@thegreatbrandz.com